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Pole at Play Policies

Attendance & Refunds 


  • Please arrive on time for class. Studio doors must be closed and locked 5 minutes after the start of class. If you are going to be late, please email or text your instructor at least one hour before class begins. If you arrive at the studio more than 10 minutes before the start of class, please wait in the Levity lobby until the studio doors are open.

  • All students are required to create a PushPress profile and sign the included digital documents before attending classes at Pole at Play.

  • You must be 18+ years of age in order to attend classes at Pole at Play. If you are under the age of 18, please email to let us know that you are interested in attending classes. If we agree to allow you to attend classes, a parent or guardian must accompany you to your first class to sign a waiver. 

  • Advance payment is required in order to reserve a spot in class. Classes can be purchased individually or as a package. Please click on the "Pricing" tab at the top of this page to see our pricing options and to make a purchase.

  • We do not accept walk-ins. Advance sign-up is required in order to attend a class/classes. This policy is in place to save you time and prevent your disappointment as classes are often full by the day of class. 

  • All sales are final. Packages, monthly tuition, gift certificates, workshop registration, and single drop-in classes are non-refundable and non-transferable. If you are unable to use your purchase, you may request a studio credit good for any Pole at Play offerings within a year from the date of purchase. Studio credit will not be given for remaining classes on partially used purchases. 

  • Workshop tickets are non-refundable and non-transferable. If you are unable to attend a Pole at Play workshop for which you have purchased a ticket, please let your instructor know 1 week in advance. You will be given a studio credit which you can put towards a group class package purchase or use for classes at the single class rate. 

  • In the event that you are unable to attend a class you signed up for, please cancel your reservation 24 hours before scheduled class. Same day cancellations and no-call/no-shows will be deducted from your package.

  • All Pole at Play class packages expire. The period that each package is good for begins on the day you attend the first class off of that package. If you purchased a package but did not attend a class, your package will not expire. The expiration dates are calculated in such a way as to allow you to use all your classes if you attend at least one class a week but miss a few weeks here and there. If you are unable to attend classes for an extended period of time (more than one month), you may request to “pause” your package for any period of time between 1 and 3 months. You may pause your package once within a package term. Here are the package terms:

Platinum Package— 12 months

XL Package— 8 months

Large Package— 5 months

Medium Package— 3 months

Small Package— 2 months

Intro Package--- 1 month


Pole Dancing 101 ATTENDANCE & Refund Policies

  • All students are required to complete a medical waiver before participating in a Pole Dancing 101 series. Your instructor will email you a waiver 2 weeks before the series begins. Print it up, fill it out and bring it with you to the first class of the series. If you do not have access to a printer, make sure to arrive 5-10 minutes before your first class and ask your instructor for a waiver. Please use your legal name and include any medical conditions, surgeries, and/or injuries that could affect your safety.

  • Advance payment is required in order to reserve a spot in a series. Please click on the "Pole Dancing 101 for Beginners" tab at the top of this page and select an available series to purchase your ticket. 

  • We do not accept walk-ins. Advance sign-up is required in order to attend a Pole 101 series. 

  • Tuition for the Pole Dancing 101 4-Week Beginner Series is non-refundable & non-transferable. If you are unable to attend the series, please email your instructor and let them know one week before the start of the series so that you may transfer to a later series. If you are unable to attend a single class in a series, please email your instructor 24 hours before scheduled class. You may make up one class per series.

  • To ensure that you have the opportunity to properly warm up before we get on the poles, please arrive on time for each class in the series. Studio doors will be closed 10 minutes after the start of class. If you are going to be late, please email your instructor at least one hour before class begins. 

  • If you arrive at the studio more than 10 minutes early for class, please wait in the Levity lobby until the studio doors are open.

  • For your safety, we ask that you stay for the entirety of each Pole 101 class in a series. Classes are consecutive. In each class, we learn important fundamentals of pole dancing and pole safety, building upon what we learned in the previous class. If you must leave early, please let your instructor know so that, in your next series class, she can review the material that you missed. 

Waitlist Policies


  • If a class you wish to attend is full, you may add yourself to the waitlist on PushPress. 

  • Please plan on attending class if you add yourself to the waitlist as spots frequently open up. 

  • In the event that a spot becomes available, students on the waitlist will be added to the class in the order they appear on the waitlist and notified by PushPress up to TWO HOURS before the start of class. 

  • If a spot opens up in class within TWO HOURS of class start time, you will be contacted and given the option to attend. If you are unable to do so, you will not be penalized. 

  • If you are added to class more than two hours before the class begins, you will be held to the same cancellation policy as any other class you sign up for. If you are not sure you will be able to make it on short notice, please remove yourself from the waitlist to avoid being charged in case you get a spot in class.


Student Conduct & Class Observation


In order to ensure that everyone has a safe, inspiring, and fun pole experience while attending Pole at Play classes, please adhere to the following rules:


  • Respect your instructor’s role while attending classes. Listen when instructor is speaking to class and please refrain from side talk or otherwise distracting behavior during instruction as to ensure everyone’s safety. 


  • Pole at Play is a diverse welcoming, supportive, and inclusive community. Bullying and otherwise disrespectful behavior will not be tolerated. Such behavior will result in immediate dismissal from class and you will be asked not to return to future classes and will not be eligible for a refund. 

  • Please refrain from using cell phones during class. 

  • Filming of instruction is not permitted. If you would like to record your class progress, please do so before/after class or wait until routine run through at the end of class and make sure you are the only one in the frame. If your video/photo includes the instructor or other students, please ask for their permission before posting to social media. When posting to social media, please tag us @poleatplay!

  • For the privacy and comfort of  your fellow students and your instructor, we do not allow class observations. 

  • Please let your instructor know immediately in the event of an injury.

  • Please do not attend class if you are sick. 

  • No alcohol is allowed to be consumed before any physical activities at the studio. If you are intoxicated when arriving to our studio, you will not be allowed to participate in class and will not be refunded your money.

Proper Attire

  • Please arrive to class with clean skin, free of any lotions, oils or otherwise slippery products that could impede your ability to effectively grip the pole. 

  • Please remove all rings, bracelets, jewelry and avoid wearing clothing/shoes that include rivets, studs, buckles, or other hardware that may scratch the poles or interfere with climbing. 

  • Knee pads are strongly recommended.

  • Heels are optional. If you opt for heels, please wear “stripper heels” made for pole dancing. Regular heels may permanently scuff the floors and don’t have the great features (like a platform for floorwork and clacking) that make exotic pole dance so much fun! Pleasers, Ellie, & Hella Heels are the main brands to look for. Also, try to avoid heels that are covered in glitter, have rivets, studs or other decorative hardware. 

  • If you notice that your shoes have left scuffs on the laminate flooring, please clean the scuffs off the floor using a rag and rubbing alcohol. 

  • Booty shorts are necessary for all intermediate/advanced classes and classes that involve climbing, inverting, pole sits/poses, and spinner pole. 

  • Please bring your own grip aid, if needed. Dry Hands is recommended and is available for purchase at the studio. I-tac 2, though marketed as a pole Dancing grip aid, is not recommended. 

  • For more information regarding class attire, visit our "What to Wear" page.

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