Policies | Pole at Play

Pole at Play Policies

Attendance & Refunds

All students are required to complete a medical waiver before participating in Pole at Play classes. Please use your legal name and include any medical conditions, surgeries, and/or injuries that could affect your safety.

Advance payment is required in order to reserve a spot in class. Classes can be purchased individually or as a package. Please click on the "Pricing" tab at the top of this page to see our pricing options and to make a purchase.

Advance sign-up is required in order to attend a class/classes. This policy is in place to save you time and prevent your disappointment as classes are often full by the day of class.

All sales are final. Packages, monthly tuition, gift certificates, workshop registration, and single drop-in classes are non-refundable and non-transferable. If, for any reason, you are unable to use your purchase, you may request a studio credit good for any Pole at Play offerings within a year from the date of purchase. Studio credit will not be given for remaining classes on partially used purchases.

In the event that you are unable to attend a class you signed up for, please cancel your ticket on EventBrite 24 hours before scheduled class. Same day cancellations and no-call/no-shows will be deducted from your package.

Workshop tickets are non-refundable and non-transferable. If you are unable to attend a Pole at Play workshop for which you have purchased a ticket, please let your instructor know 1 week in advance. You will be given a studio credit which you can put towards a group class package purchase or use for classes at the single class rate.

Please arrive on time for class. Studio doors must be closed and locked 5 minutes after the start of class. If you are going to be late, please email or text your instructor at least one hour before class begins.

All Pole at Play class packages expire. The period that each package is good for begins on the day you attend the first class off of that package. If you purchased a package but did not attend a class, your package will not expire. The expiration dates are calculated in such a way as to allow you to use all your classes if you attend at least one class a week but miss a few weeks here and there. If you are unable to attend classes for an extended period of time (more than one month), you may request to “pause” your package for any period of time between 1 and 3 months. You may pause your package once within a package term. Here are the package terms:

Platinum Package— 12 months

XL Package— 8 months

Large Package— 5 months

Medium Package— 3 months

Small Package— 2 months

Intro Package--- 1 month

Waitlist Policies

If a class you wish to attend is full, you may add yourself to the waitlist on EventBrite.

Please plan on attending class if you add yourself to the waitlist as spots frequently open up.

In the event that a spot becomes available, students on the waitlist will be added to the class in the order they appear on the waitlist and notified via email or text up to TWO HOURS before the start of class.

If a spot opens up in class within TWO HOURS of class start time, you will be contacted and given the option to attend. If you are unable to do so, you will not be penalized.

If you are added to class, you will be held to the same cancellation policy as any other class you sign up for. If you are not sure you will be able to make it on short notice, please remove yourself from the waitlist to avoid being charged in case you get a spot in class.

Student Conduct & Class Observation

In order to ensure that everyone has a safe, inspiring, and fun pole experience while attending Pole at Play classes, please adhere to the following rules:

Respect your instructor’s role while attending classes. Listen when instructor is speaking to class and please refrain from side talk or otherwise distracting behavior during instruction as to ensure everyone’s safety.

Pole at Play is a diverse welcoming, supportive, and inclusive community. Bullying and otherwise disrespectful behavior will not be tolerated. Such behavior will result in immediate dismissal from class and you will be asked not to return to future classes.

Please refrain from using cell phones during class.

Filming of instruction is not permitted. If you would like to record your class progress, please do so before/after class or wait until routine run through at the end of class and make sure you are the only one in the frame. If your video/photo includes the instructor or other students, please ask for their permission before posting to social media.

For the privacy and comfort of your fellow students and your instructor, we do not allow class observations.

Please let your instructor know immediately in the event of an injury.

Please do not attend class if you are sick.

No alcohol is allowed to be consumed before any physical activities at the studio. If you are intoxicated when arriving to our studio, you will not be allowed to participate in class and will not be refunded your money.

Proper Attire

Please arrive to class with skin clean and free of any lotions, oils or otherwise slippery products that could impede your ability to effectively grip the pole.

Please remove all rings, bracelets, jewelry and avoid wearing clothing/shoes that include rivets, studs, buckles, or other hardware that may scratch the poles or interfere with climbing.

Knee pads are strongly recommended.

Heels are optional. If you opt for heels, please wear “stripper heels” made for pole dancing. Regular heels may permanently scuff the floors and don’t have the great features (like a platform for floorwork and clacking) that make exotic pole dance so much fun! Pleasers, Ellie, & Funtasma are the main brands to look for. Also, try to avoid heels that are covered in glitter, have rivets, studs or other decorative hardware.

If you notice that your shoes have left scuffs on the laminate flooring, please clean the scuffs off the floor using a rag and rubbing alcohol.

Booty shorts are necessary for all intermediate/advanced classes and classes that involve climbing, inverting, pole sits/poses, and spinner pole.

Please bring your own grip aid, if needed. Dry Hands is recommended and is available for purchase at the studio. I-tac 2, though marketed as a pole Dancing grip aid, is not recommended.